What Is a Moving Company?

A moving company, also known as a removalist, is a business that provides all-inclusive relocation services. These services include packing, unpacking, cleaning and reassembling household goods. They may also offer storage and auto transport services.


Look for a local mover that is licensed and insured. It should also offer full value protection, which pays to repair or replace your items if they’re damaged during the move.

Customer Service

Customer service is at the core of how a moving company builds trust and credibility with consumers. In today’s hyper-competitive moving industry, the ability to respond to customer concerns is what separates movers who can earn repeat business and referrals from those that don’t.

It is important for a mover to be responsive and communicate with customers throughout the process from initial contact through completing the moving job. This means promptly returning phone calls, providing accurate estimates and following up with customers after the move to determine if they had any issues that should be addressed.

When choosing a moving company, check their reputation online through third-party reviews and social media. Also check their ratings with the BBB and other organizations that provide consumer protection information. A moving company that is a member of an organization like this will have a commitment to excellent customer service and will be held accountable for their performance and conduct.

Moving companies should also be able to provide proof of insurance to their customers. This includes workers’ compensation and general liability coverage which protects the customer in case of a worker-related injury or damage to their property. This is especially important for long-distance moves that involve a lot of equipment and heavy items. A reputable moving company will provide these documents at no cost to the customer.


Whether you’re moving down the street or across the country, your belongings are important. Having your belongings in another person’s care can be nerve-wracking, and accidents can happen. A good moving company will offer insurance to ensure your items are covered in the event of damage or loss. Different types of insurance offer different levels of liability, so make sure you choose a policy that meets your needs.

Most moving companies offer basic liability coverage called released-value protection. This type of coverage reimburses you up to 60 cents per pound for your lost or damaged items. However, for high-value items (such as antiques or a pair of $1,500 shoes), this may not be enough coverage. For this reason, many movers also offer full-value protection. This additional coverage pays to repair or replace your items up to a specific value, which is determined by the mover before your move. This type of insurance typically has a premium and deductible.

In addition to general liability and valuation coverage, a good moving company should also carry several other types of business insurance. These include worker’s compensation, general commercial auto, cargo insurance, and towing insurance. These policies will cover your business from financial losses incurred by injuries to employees or damages to customers’ property. Many companies will bundle these policies together into one package to simplify the paperwork and reduce costs.


A good moving company will offer you a full range of services to meet your specific needs. Some of them provide add-ons like storage, valuation services, crating and specialty packing. Some are specialized in local or long-distance moves while others are experts at international moves. You should always ask the company what they can offer you before hiring them.

You can also check how long the moving company has been in business. A long tenure means they have a history of providing quality service that enough people find satisfactory to stay in business. On the other hand, a newer moving company might be a red flag as they may not have the experience and resources to handle the move successfully.

Another way to assess a moving company’s experience is to see what type of equipment they have. For instance, if you need to transport large or heavy items, it’s important that the movers have a vehicle suitable for the job. A good NYC moving company will know how to properly load, transport and unload heavy or delicate items. They will also know the various requirements imposed by different buildings.

Finally, you should also consider the cost of the services. Be sure to get detailed estimates from several companies before choosing one. Cheaper is not necessarily better, but you should balance the price against the services offered.


A moving company, also known as a removalist or van line, is a business that offers all-inclusive relocation services. These services include packing, loading and unloading. Some companies offer specialty moves, like disassembling furniture for easier transport. Some also provide storage.

A full-service moving company typically owns and operates its own trucks, trailers or shipping containers. These vehicles are used for local, interstate and international moves. These vehicles may be branded or unbranded. Unbranded vehicles can be a red flag, as they might be operated by fly-by-night movers.

Often, a moving company has partnerships with trucking companies. If your move requires transport across a large distance, the company may contract with another transportation firm to haul your shipment for them. These partners are known as van lines, or interstate movers. These types of movers are regulated by the federal government.

Some moving companies have specialized equipment for transporting antiques, pianos or other items that require special care. Some companies also rent out trucks, trailers and equipment to do-it-yourself movers. Some of these movers even sell moving supplies, like boxes, tape, bubble wrap and other materials. This equipment is used to pack and secure your belongings before they are loaded onto the trucks, which are then driven to your new home or office. You have a right to observe the weighing of your shipment and must be given the opportunity to do so within one 24-hour period prior to the weight being determined.